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OVERVIEW

Scriptyum India Pvt. Ltd. is a reputed Integrated BPO and IT Solutions Company providing services to 100 companies in the Integrated Health, Insurance, Manufacturing and Automotive domains.

With strong domain focus, the solutions are vertically integrated and delivered through a client intensive relationship based on a global delivery model.

Over the last 7 years, Scriptyum India Pvt. Ltd. has enjoyed repeat businesses from all its clients due to its focus on complete client satisfaction through punctual and perfect work quality and delivery schedules. Scriptyum India Pvt. Ltd.’ mature and established service delivery setup help clients’ pilot and steady state the processes with focus on metric driven outcomes that exceed customer SLAs.

We have carefully constructed our services delivery model to ensure absolute ease-of-use, quick access to information and project status, and clear, accurate communication. Our model maximizes the value of our services, while eliminating any risks associated with outsourcing the tasks we can perform.

Our business model of facility based work environment helps us maintain our commitment to our clients. Our work is 100% in-house, thus ensuring effective communication and implementation of changing customer needs.

 

VISION, MISSION, PRINCIPLE, VALUE & MYTHS

VISION

“To assist our customers to increase the operational efficiency of their technology resources and minimize their operational expenses.”

“To be the premier and preferred provider of Technology Enabled and Business Process Outsourcing services in our chosen markets.”

Scriptyum India Pvt. Ltd. is committed to deliver reliable and quality customer service. Scriptyum India Pvt. Ltd. believes in growing with our customers driven by long-term partnerships with our customers, employees and suppliers - based on strong values of integrity and trust.

Scriptyum India Pvt. Ltd. has talented human resources pool, which consists of vibrant engineers dedicated to provide our customers with excellent services. Scriptyum India Pvt. Ltd. ensures a stable working environment conducive for productive results.

MISSION

“To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.”

“To carve a niche in the emerging IT industry by setting new benchmarks in technological superiority, recognizing customer needs and addressing them through top-notch quality solutions and professional services.”

PRINCIPLES

  • Proactive Leadership
  • Systems Approach to Client Needs
  • Continual Improvement
  • Factual Approach to Decision-making
  • Customer Focus
  • Mutually favorable customer relationships

OUR VALUES

Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, become a successful team, and Scriptyum India Pvt. Ltd. achieves its full potential.

Integrity

We insist on open, honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business.

Leadership

We will continuously strive to 'do the right thing' in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.

People

We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at Scriptyum India Pvt. Ltd..

Clients

We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.

Entrepreneurial Spirit

We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of outsourced business process services.

MYTHS

Quality & TAT

Scriptyum India Pvt. Ltd. strives to conduct its business with a total commitment to our Customers and their requirements.  We define quality as conformance to our customer's needs, both internal and external; and conformance to all quality requirements.  In order to achieve this goal, we need the cooperation and effort of the entire Scriptyum India Pvt. Ltd. work force. We must function as a team in our efforts to give the customer what they want every time.  In an effort to promote Team Work we went to the employees and asked them to help write our company policy.

We the employees of Scriptyum India Pvt. Ltd. make the personal commitment to first understand our customers expectations then, to meet or exceed our commitment to those expectations by performing the correct tasks defect free, on time, every time.

We will achieve this by:

Knowing who our Customers are and what they want - through open communication.
Understanding the requirements of our jobs and the systems that support us - through training and education.
Making continuous improvement a part of every day and every job - through the use of team participation and measurements.
Ensuring that our Policy and Procedure Manuals reflect what we actually do.
Remembering that we are here because of our Customers! Realizing our Customers are the reason we have our jobs, and that through on-time delivery of quality parts at a fair market price is how we will keep them!
Helping each other to help ourselves!
Understanding how our jobs fit into the overall flow of work at Scriptyum India Pvt. Ltd.!

C – Continuous Improvement through

A – Alignment of our Missions and Goals

R – Responsibility and Respect for our job and each other

E – Educating one another

A 3-tiered Check Model that ensures 99% accuracy

The three-tiered model is referred so because it involves three checks from three experts. In a 3-tiered check model, the chances of errors are almost zero or nil. With this model, Scriptyum India Pvt. Ltd. assures you 99% accuracy.

knowus

Security

The medical billing field in the United Stateshas been challenged in recent years due to the introduction of the Health Insurance Portability and Accountability Act (HIPAA).

HIPAA is a set of rules and regulations which hospitals, doctors, healthcare providers, and health plans must follow in order to provide their services aptly and ensure that there is no breach of confidence while maintaining patient records.

Since 2005, medical providers have been urged to electronically send their claims in compliance with HIPAA to receive their payment.

Title I of this Act protects the health insurance of workers and their families, when they change or lose a job. Title II calls for the electronic transmission of major financial and administrative dealings, including billing, electronic claims processing, as well as reimbursement advice.

Medical billing service providers and insurance companies were not the only ones affected by HIPAA regulations, many patients found that their insurance companies and health care providers required additional waivers and paperwork related to HIPAA.

As a result of these changes, software companies and medical offices spent thousands of dollars on new technology and were forced to redesign business processes and software in order to become compliant with this new act. This was in part because providers who inadvertently released Protected Health Information to the wrong entity would now be exposed to litigation under HIPAA.

The main requirement is to maintain privacy of both the patient's personal or demographic details as well as the provider's details.

3D’s

We do believe in 3D’s for good business growth.

Dedication
Determination
Discipline

“The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.” – Vince Lombardi

“We all have dreams. But in order to make dreams come into reality, it takes an awful lot of determination, dedication, self-discipline, and effort.” – Jesse Owens

“Keep your dreams alive. Understand to achieve anything requires faith and belief in yourself, vision, hard work, determination, and dedication. Remember all things are possible for those who believe.” – Gail Devers

History and Milestones

Year Milestone
2006 Establishment inIndia. Started Training for MT.
2007 Started Production.
2008 Involved in other kind of healthcare related work.
2009 Stepped into Application and Web development for our prestigious client.
2010 Complete automation of workflow including billing.
2011 New business: Insurance and Legal transcription.
2012 Started product of MTMS and CMS.
2013 Completed MTMS and CMS and implemented in production, running with good outcome.
Scriptyum is a successful pioneered offshore outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Scriptyum

Scriptyum India Pvt. Ltd.

#549A-1C, Maha Swetha Manor,
NSR Road, Saibaba Colony,
Coimbatore, Tamil Nadu,
India – 641 011
Tel.: +0091-422-4373764

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