Call Center Services

Inbound Call Center Services

  • Order taking and processing
  • Warm transfer
  • Market Research Services
  • Customer Relationship Management
  • TPV (Third party verification)
  • Help Desk Services
  • Customer service and care
  • Pre/post sales service
  • Level 1 and 2 Tech Support
  • Internet Live-Chat Solutions
  • Credit card activation and up-sell

800 Answering Services

The 800 answering service or the toll-free answering service, as it is referred to more commonly, is a special call answering service wherein the person calling is not charged for the call. Instead the party to which the call has been placed to and which receives the call is the one who pays the charges.

The customer doesn't have to pay for the long-distance call and hence it is a valuable asset for businesses as it serves to portray a customer-friendly image. It shows that you value the customer and are willing to pay the cost of the call while helping with your customer’s query. An 800 answering service offers what no other voice mails or answering machines can provide a personal, individual reply to your customer’s inquiry.

Phone Answering Services

Phone answering services are the in-demand service among live answering services in the call center sector of the business process outsourcing industry. If you want an answer to automated interactive voice response system and instead have a live phone answering service, then phone answering services is the best bet for you.

Claims Processing Services

We can perform both online claims processing as well as process paper claims. For online claims, we have the capability to connect to your software by using a secure connection and submitting all such claims electrically. In addition, our QA team will perform Quality checks at two levels. This helps us eliminate any errors and ensures that chances for the rejection of claims are minimized.

  • Medical Claim Possessing
  • Claim generation
  • Enter data related to patient demographics, referring physicians, CPT and ICD codes and modifiers into the medical billing software
  • Scan the documents for any billing errors and correct them, if required
  • Adjudicate healthcare claims for accuracy
  • Prepare an Explanation of Benefits (EOBs)

Order Taking Services

Ordering a product from the confines of your home or office is a boon to a large segment of the population worldwide. More often than not the (prospective) customers prefer to place an order via the phone so that they can directly communicate with a sales person. Most customers prefer phone order taking service to acquire information, clear doubts and confirm specifications before placing an order. Speaking to a proficient live operator gives them the confidence to invest in the product. Investing in competent call center order taking service can be a profitable choice for your organization.

Outsourcing order taking service to a call center provider will ensure the streamlined sales of your product while your company focuses on advertising the product and building the brand/business. Order taking contact centers are customized for order taking answering services to provide maximized up-selling for the products. However, a word of caution while on the look out for a call center to outsource your phone order taking services to only well trained and competent live operators can convert phone calls into concrete sales.

Product Support Services

For any company, a comprehensive product information request service and product support service is of paramount importance, for complete customer satisfaction. Outsourcing these services to a call center service provider will ensure an efficient, streamlined system of product information request services or service information request services.

Scriptyum India Pvt. Ltd. is a leading provider of product information request services, service information request services and product support services. A pioneer among call center service providers, Scriptyum India Pvt. Ltd. will be the best choice for your product information request requirements.

IVR Services

Be it a query or an issue, the best way to satisfy your customer is by giving a fast and effective response to what they are looking for. It makes a huge positive difference on the customer’s psyche when they know that you are available for them whenever a need arises. Give that comfort to your customer with Interactive Voice Responses. Interactive voice response services are automated phone responses which guide your customers to their required information.

Virtual Receptionist Services

Are you conscious about the first impression that you give your prospective client? A prompt, smart and effective answer to your prospect’s call is the first step towards clinching a deal. On the other hand, a poor answering system can be a huge upset. A few calls that went unanswered might not seem huge, but they are definitely a leakage on your efforts of brand building.

This is where the services of a virtual receptionist can add value. A live virtual receptionist becomes the first point of contact for all your inbound calls who works towards creating a positive impact on every caller.

Medical Answering Services

Providing the best patient care is every healthcare service provider’s objective. One of the necessary tasks involved in a medical practitioner’s work life is being accessible to patients and other associates all the time.

This is improbable given the hectic schedules that healthcare providers face. An efficient medical answering service takes care of this need by acting as a virtual front office assistant to people who need to get in touch with you and those whom you need to call. Larger healthcare providers also face similar situations when they have to call up patients to confirm their appointments with them. It becomes a difficult task following up with people who are either busy or cannot be contacted at all.

Outbound Call Center Services

Lead Generation Services

Today, almost every organization requires good leads. Outsourcing lead generation services can help your organization to obtain good leads. If you want to convert prospective customers into long term customers, then outsourcing lead generation services would be the right choice. Scriptyum India Pvt. Ltd. can give your organization good business opportunities on a regular basis. This would result in increased revenue and profits for your organization.

Scriptyum India Pvt. Ltd. has over 12 years of experience in helping organizations generate good leads. We have experience in providing lead generation services to customers from a wide range of industries. This experience has enabled our lead generation professionals to efficiently generate leads for almost any industry.

Database Selling Services

Outsourcing database services can enable your organization to get access to a streamlined analysis of the opportunities available for selling your products/services within the database of your existing customers. Additionally, outsourcing database management services and database development services can also help you to restore inactive customers into purchasing buyers.

Market Intelligence Services

Market Intelligence is about providing a company with a view of a market using existing sources of information to understand what is happening in a market place, what the issues are and what the likely market potential is.

Market Intelligence can be divided into two spheres, namely market intelligence based on external data and market intelligence based on internal data. External data is data gathered through desk research while internal data is taking market intelligence information from existing data.

The more relevant, useful business intelligence you have of your customers, partners and operations, the more your company can make better decisions and increase competitive advantage. Scriptyum India Pvt. Ltd. offers a number of real time market intelligence services that can help your organization make informed marketing decisions.

Direct Mail Follow-up Services

Direct mail or email promotions are highly effective if you get every step of the process right – attractive design, specific targeting and efficient follow-up. Without follow-up though, you will never get to be as successful. One-time advertising won’t do the trick. Follow-up ensures that your customer is reminded about your product and eventually places an order.

Outsourcing your follow-up services will increase your sales three-fold. Scriptyum India Pvt. Ltd. offers a one-stop service for your advertising campaigns right from email marketing services to customer follow-ups on your behalf. With global expertise as an outsourcing company, Scriptyum India Pvt. Ltd. knows how to approach your prospective customers and convert them into your customers for life.

Toll Free Customer Support

How do you make the most of an outbound campaign? How do you maximize your results and minimize your cost in this shaky economy? Connect to your customers with toll free customer support services and leverage the cost benefits that only outsourcing customer support can bring you. Toll free phone lines are highly affordable calling facilities that allow businesses to make a substantial number of calls at a very meager cost. Most companies vouch for toll free services as they have seen a momentum in customer activity after the introduction of toll free services.

Scriptyum India Pvt. Ltd. has devised intelligent and structured outbound campaigns and call center services for customers using the toll free phone services. Boost your business and maximize your results by choosing to leverage our expertise and experience.

Customer Satisfaction Surveys

Every business wants to increase customer satisfaction. By collecting feedback about their products and services from end users, companies can identify and correct problems before they have a negative impact. Customer satisfaction surveys also provide invaluable information about new market opportunities and can help your business grow. In short, they serve as a powerful mechanism to help a business understand what works or does not work for its customers.

An outsourcing expert like Scriptyum India Pvt. Ltd. can provide an end-to-end survey solution, which includes survey design, delivery and analysis of results. In addition to customer satisfaction surveys, we can also help you design and administer employee surveys. Conducting such an exercise can help you better understand and address employee concerns and retain valuable talent.

Telesales & Customer Acquisition

The ability of a business to attract new customers is critical to its survival in an aggressive marketplace. Customer acquisition and lead generation can be a costly exercise. An increasing number of businesses are outsourcing this process to expert vendors because of the inherent cost benefits as well as to take advantage of an expert partner’s specialized knowledge.

Scriptyum India Pvt. Ltd. can provide a comprehensive customer acquisition and sales solution that is closely aligned to your sales and marketing plans. We can help you expand your market share while ensuring that operations remain as efficient as possible. Whether you are looking for telesales services, a customer survey solution, or want to up-sell to existing customers, we can design a solution to meet your exact requirements.

Appointment Setting Services

Achieving business growth in a highly competitive market is by no means a simple task. Professional appointment setting services are proving to be a very effective tool for companies to gain greater market share and business growth.

Scriptyum India Pvt. Ltd. appointment setting services set the stage for the initial sales pitch of your product or service. We engage with prospects at the early stages of the sales process, helping them evaluate their need for a particular product or service and providing information on product features, usability and pricing. Scriptyum India Pvt. Ltd. works towards bringing you closer to concluding a sale by ensuring that your sales staff engages only with educated leads.

Scriptyum India Pvt. Ltd. professional appointment setting services are handled by the right people with a flair for sales. We provide you with a powerful channel for sales promotion. Outsource appointment setting services to Scriptyum India Pvt. Ltd. and save time and resources of your field sales staff - time that would otherwise have gone into navigating cold calls, telemarketing and objection handling.

Telemarketing Services

Outsourcing telemarketing services can help your organization augment your existing customer relationships. Scriptyum India Pvt. Ltd. , a pioneer in outsourcing, can meet all your telemarketing requirements. We can increase your revenue by effectively closing sales through our competent inbound/outbound telemarketing services and by creating sales force leads.

When you outsource telemarketing services to Scriptyum India Pvt. Ltd. , we can provide you with insightful information about the unfulfilled requirements, the level of satisfaction and the needs of your customers. Along with this information, we will also provide your organization with strategic ways to address your customers' issues and enhance customer relationships.

Our wide range of offshore telemarketing services include, inbound sales, inbound customer services, outbound research, telemarketing sales and outbound lead generation.

Cold Calling Services

Did you know that many new successful business ventures began with a cold call? If your company has been unable to obtain new customers, then Scriptyum India Pvt. Ltd. cold calling services may be the answer you are looking for. We have a deep understanding of how businesses work and the importance of handling a planned B2B cold calling telemarketing campaign. You can concentrate on your core business functions, while we set up qualified appointments with targeted prospects. Our cold calling services can help you define your market, get new prospects and increase your bottom line.

Technical Support Services

If your organization is facing challenges in technical support services, consider outsourcing technical support services to Scriptyum India Pvt. Ltd. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At Scriptyum India Pvt. Ltd. , we take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner.

Remote IT Support Services

If you draw out a list of the most irritating things at work, your computer that conks at the most inappropriate time will undoubtedly top the list, leaving behind even annoying bosses. At such times, will you have the patience to wait for your technical assistant to address your problem according to his priorities? Think of the enormous time wasted by each individual employee in your organization owing to their computer malfunctions.

Here is when you need real-time solutions. Scriptyum India Pvt. Ltd. provides you with remote IT support services, the smarter way of dealing with the issues of your computers. Be it hardware issues or software issues, most IT related problems can be addressed remotely using the online platform.

Disaster Recovery Services

Situations such as natural calamities, holocausts, technical snags, software hang-ups and unforeseen interruptions maybe out of your control. Choosing a reliable call center disaster services plan or business continuity plan can ensure that your business does not come to a standstill. We can ensure the continuity of your business with our call center disaster recovery services.

Scriptyum India Pvt. Ltd. call center disaster recovery service removes those unpredictable factors that threaten your ability to provide uninterrupted critical services to your customers. After thoroughly understanding your business requirements, we will provide you with a business continuity plan that would ensure that disasters don’t affect you and your customers.

E-mail Support Services

Does your organization receive thousands of emails from customers which go unnoticed and unanswered? Outsourcing email support services can help you answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization’s core competencies.

Scriptyum India Pvt. Ltd. , a pioneer in outsourcing has been providing a wide range of professional services that cater to varied industries. We have over 12 years of experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf.

By outsourcing non voice support services to Scriptyum India Pvt. Ltd. , you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

Chat Support Services

For online selling companies, live chat support is very important as it can improve your customers’ satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services.

Live chat support services can enable you to sell your products/ services in a more effective way. Scriptyum India Pvt. Ltd. , a pioneer in providing outsourcing solutions has over 12 years of experience in providing high-end call center and customer support services to global customers. Our online chat support services can help your organization see an improvement in customer satisfaction. Outsourcing chat support services to Scriptyum India Pvt. Ltd. can increase your sales significantly.

Online Tutoring Services

The Internet has not failed in making an impact to the world of education! Yes, we are talking about online tutoring services. If you are unable to attend classes due to work or if you need additional help after regular classes, you can always opt for online tutoring services. Availing online tutoring services does not cost much, as compared to the traditional learning aids, especially in the U.S., where tuition fees are difficult to afford.

Many Indian companies have also started providing online tutoring services, catering to the tuition needs of several knowledge-seekers across the world. Moreover, several students prefer to be tutored by Indians as India is internationally renowned for having a rich intellectual capital.