The 800 answering service or the toll-free answering service, as it is referred
to more commonly, is a special call answering service wherein the person calling is not charged
for the call. Instead the party to which the call has been placed to and which receives the call
is the one who pays the charges.
The customer doesn't have to pay for the long-distance call and hence it is a
valuable asset for businesses as it serves to portray a customer-friendly image. It shows that
you value the customer and are willing to pay the cost of the call while helping with your
customer’s query. An 800 answering service offers what no other voice mails or answering
machines can provide a personal, individual reply to your customer’s inquiry.
Phone Answering Services
Phone answering services are the in-demand service among live answering
services in the call center sector of the business process outsourcing industry. If you want an
answer to automated interactive voice response system and instead have a live phone answering
service, then phone answering services is the best bet for you.
Claims Processing Services
We can perform both online claims processing as well as process paper claims.
For online claims, we have the capability to connect to your software by using a secure
connection and submitting all such claims electrically. In addition, our QA team will perform
Quality checks at two levels. This helps us eliminate any errors and ensures that chances for
the rejection of claims are minimized.
Medical Claim Possessing
Enter data related to patient demographics, referring physicians, CPT and ICD codes and
modifiers into the medical billing software
Scan the documents for any billing errors and correct them, if required
Adjudicate healthcare claims for accuracy
Prepare an Explanation of Benefits (EOBs)
Order Taking Services
Ordering a product from the confines of your home or office is a boon to a
large segment of the population worldwide. More often than not the (prospective) customers
prefer to place an order via the phone so that they can directly communicate with a sales
person. Most customers prefer phone order taking service to acquire information, clear doubts
and confirm specifications before placing an order. Speaking to a proficient live operator gives
them the confidence to invest in the product. Investing in competent call center order taking
service can be a profitable choice for your organization.
Outsourcing order taking service to a call center provider will ensure the
streamlined sales of your product while your company focuses on advertising the product and
building the brand/business. Order taking contact centers are customized for order taking
answering services to provide maximized up-selling for the products. However, a word of caution
while on the look out for a call center to outsource your phone order taking services to only
well trained and competent live operators can convert phone calls into concrete sales.
Product Support Services
For any company, a comprehensive product information request service and
product support service is of paramount importance, for complete customer satisfaction.
Outsourcing these services to a call center service provider will ensure an efficient,
streamlined system of product information request services or service information request
Scriptyum India Pvt. Ltd. is a leading provider of product information request
services, service information request services and product support services. A pioneer among
call center service providers, Scriptyum India Pvt. Ltd. will be the best choice for your
product information request requirements.
Be it a query or an issue, the best way to satisfy your customer is by giving a
fast and effective response to what they are looking for. It makes a huge positive difference on
the customer’s psyche when they know that you are available for them whenever a need arises.
Give that comfort to your customer with Interactive Voice Responses. Interactive voice response
services are automated phone responses which guide your customers to their required information.
Virtual Receptionist Services
Are you conscious about the first impression that you give your prospective
client? A prompt, smart and effective answer to your prospect’s call is the first step towards
clinching a deal. On the other hand, a poor answering system can be a huge upset. A few calls
that went unanswered might not seem huge, but they are definitely a leakage on your efforts of
This is where the services of a virtual receptionist can add value. A live
virtual receptionist becomes the first point of contact for all your inbound calls who works
towards creating a positive impact on every caller.
Medical Answering Services
Providing the best patient care is every healthcare service provider’s
objective. One of the necessary tasks involved in a medical practitioner’s work life is being
accessible to patients and other associates all the time.
This is improbable given the hectic schedules that healthcare providers face.
An efficient medical answering service takes care of this need by acting as a virtual front
office assistant to people who need to get in touch with you and those whom you need to call.
Larger healthcare providers also face similar situations when they have to call up patients to
confirm their appointments with them. It becomes a difficult task following up with people who
are either busy or cannot be contacted at all.
Outbound Call Center Services
Lead Generation Services
Today, almost every organization requires good leads. Outsourcing lead
generation services can help your organization to obtain good leads. If you want to convert
prospective customers into long term customers, then outsourcing lead generation services would
be the right choice. Scriptyum India Pvt. Ltd. can give your organization good business
opportunities on a regular basis. This would result in increased revenue and profits for your
Scriptyum India Pvt. Ltd. has over 12 years of experience in helping
organizations generate good leads. We have experience in providing lead generation services to
customers from a wide range of industries. This experience has enabled our lead generation
professionals to efficiently generate leads for almost any industry.
Database Selling Services
Outsourcing database services can enable your organization to get access to a
streamlined analysis of the opportunities available for selling your products/services within
the database of your existing customers. Additionally, outsourcing database management services
and database development services can also help you to restore inactive customers into
Market Intelligence Services
Market Intelligence is about providing a company with a view of a market using
existing sources of information to understand what is happening in a market place, what the
issues are and what the likely market potential is.
Market Intelligence can be divided into two spheres, namely market
intelligence based on external data and market intelligence based on internal data. External
data is data gathered through desk research while internal data is taking market intelligence
information from existing data.
The more relevant, useful business intelligence you have of your customers,
partners and operations, the more your company can make better decisions and increase
competitive advantage. Scriptyum India Pvt. Ltd. offers a number of real time market
intelligence services that can help your organization make informed marketing decisions.
Direct Mail Follow-up Services
Direct mail or email promotions are highly effective if you get every step of
the process right – attractive design, specific targeting and efficient follow-up. Without
follow-up though, you will never get to be as successful. One-time advertising won’t do the
trick. Follow-up ensures that your customer is reminded about your product and eventually places
Outsourcing your follow-up services will increase your sales three-fold.
Scriptyum India Pvt. Ltd. offers a one-stop service for your advertising campaigns right from
email marketing services to customer follow-ups on your behalf. With global expertise as an
outsourcing company, Scriptyum India Pvt. Ltd. knows how to approach your prospective customers
and convert them into your customers for life.
Toll Free Customer Support
How do you make the most of an outbound campaign? How do you maximize your
results and minimize your cost in this shaky economy? Connect to your customers with toll free
customer support services and leverage the cost benefits that only outsourcing customer support
can bring you. Toll free phone lines are highly affordable calling facilities that allow
businesses to make a substantial number of calls at a very meager cost. Most companies vouch for
toll free services as they have seen a momentum in customer activity after the introduction of
toll free services.
Scriptyum India Pvt. Ltd. has devised intelligent and structured outbound
campaigns and call center services for customers using the toll free phone services. Boost your
business and maximize your results by choosing to leverage our expertise and experience.
Customer Satisfaction Surveys
Every business wants to increase customer satisfaction. By collecting feedback
about their products and services from end users, companies can identify and correct problems
before they have a negative impact. Customer satisfaction surveys also provide invaluable
information about new market opportunities and can help your business grow. In short, they serve
as a powerful mechanism to help a business understand what works or does not work for its
An outsourcing expert like Scriptyum India Pvt. Ltd. can provide an end-to-end
survey solution, which includes survey design, delivery and analysis of results. In addition to
customer satisfaction surveys, we can also help you design and administer employee surveys.
Conducting such an exercise can help you better understand and address employee concerns and
retain valuable talent.
Telesales & Customer Acquisition
The ability of a business to attract new customers is critical to its survival
in an aggressive marketplace. Customer acquisition and lead generation can be a costly exercise.
An increasing number of businesses are outsourcing this process to expert vendors because of the
inherent cost benefits as well as to take advantage of an expert partner’s specialized
Scriptyum India Pvt. Ltd. can provide a comprehensive customer acquisition and
sales solution that is closely aligned to your sales and marketing plans. We can help you expand
your market share while ensuring that operations remain as efficient as possible. Whether you
are looking for telesales services, a customer survey solution, or want to up-sell to existing
customers, we can design a solution to meet your exact requirements.
Appointment Setting Services
Achieving business growth in a highly competitive market is by no means a simple task.
Professional appointment setting services are proving to be a very effective tool for companies
to gain greater market share and business growth.
Scriptyum India Pvt. Ltd. appointment setting services set the stage for the
initial sales pitch of your product or service. We engage with prospects at the early stages of
the sales process, helping them evaluate their need for a particular product or service and
providing information on product features, usability and pricing. Scriptyum India Pvt. Ltd.
works towards bringing you closer to concluding a sale by ensuring that your sales staff engages
only with educated leads.
Scriptyum India Pvt. Ltd. professional appointment setting services are
handled by the right people with a flair for sales. We provide you with a powerful channel for
sales promotion. Outsource appointment setting services to Scriptyum India Pvt. Ltd. and save
time and resources of your field sales staff - time that would otherwise have gone into
navigating cold calls, telemarketing and objection handling.
Outsourcing telemarketing services can help your organization augment your existing customer
relationships. Scriptyum India Pvt. Ltd. , a pioneer in outsourcing, can meet all your
telemarketing requirements. We can increase your revenue by effectively closing sales through
our competent inbound/outbound telemarketing services and by creating sales force leads.
When you outsource telemarketing services to Scriptyum India Pvt. Ltd. , we can
provide you with insightful information about the unfulfilled requirements, the level of
satisfaction and the needs of your customers. Along with this information, we will also provide
your organization with strategic ways to address your customers' issues and enhance customer
Our wide range of offshore telemarketing services include, inbound sales,
inbound customer services, outbound research, telemarketing sales and outbound lead generation.
Cold Calling Services
Did you know that many new successful business ventures began with a cold call? If your company
has been unable to obtain new customers, then Scriptyum India Pvt. Ltd. cold calling services
may be the answer you are looking for. We have a deep understanding of how businesses work and
the importance of handling a planned B2B cold calling telemarketing campaign. You can
concentrate on your core business functions, while we set up qualified appointments with
targeted prospects. Our cold calling services can help you define your market, get new prospects
and increase your bottom line.
Technical Support Services
If your organization is facing challenges in technical support services, consider outsourcing
technical support services to Scriptyum India Pvt. Ltd. We have experienced technical support
executives who apart from having technical knowledge are excellent customer support
representatives. At Scriptyum India Pvt. Ltd. , we take 24/7 support services a step higher by
making sure that we understand our customers’ business environment, system variables and
business requirements. All this equips us as an ideal technical helpdesk services partner.
Remote IT Support Services
If you draw out a list of the most irritating things at work, your computer
that conks at the most inappropriate time will undoubtedly top the list, leaving behind even
annoying bosses. At such times, will you have the patience to wait for your technical assistant
to address your problem according to his priorities? Think of the enormous time wasted by each
individual employee in your organization owing to their computer malfunctions.
Here is when you need real-time solutions. Scriptyum India Pvt. Ltd. provides
you with remote IT support services, the smarter way of dealing with the issues of your
computers. Be it hardware issues or software issues, most IT related problems can be addressed
remotely using the online platform.
Disaster Recovery Services
Situations such as natural calamities, holocausts, technical snags, software
hang-ups and unforeseen interruptions maybe out of your control. Choosing a reliable call center
disaster services plan or business continuity plan can ensure that your business does not come
to a standstill. We can ensure the continuity of your business with our call center disaster
Scriptyum India Pvt. Ltd. call center disaster recovery service removes those
unpredictable factors that threaten your ability to provide uninterrupted critical services to
your customers. After thoroughly understanding your business requirements, we will provide you
with a business continuity plan that would ensure that disasters don’t affect you and your
E-mail Support Services
Does your organization receive thousands of emails from customers which go
unnoticed and unanswered? Outsourcing email support services can help you answer these email
queries from customers within a fast turnaround time. When you outsource email support services,
you can save on precious time and concentrate more on your organization’s core competencies.
Scriptyum India Pvt. Ltd. , a pioneer in outsourcing has been providing a wide
range of professional services that cater to varied industries. We have over 12 years of
experience in providing customer support services to global customers and we can proficiently
answer emails and customer queries on your behalf.
By outsourcing non voice support services to Scriptyum India Pvt. Ltd. , you can
be assured that all your emails would be answered and your customer queries addressed. Our email
support customers have benefited from our quick response time. Outsource email support services
and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.
Chat Support Services
For online selling companies, live chat support is very important as it can
improve your customers’ satisfaction and increase your sales. More than 50% of your website
visitors can be converted into prospective customers by accurate online support services.
Live chat support services can enable you to sell your products/ services in a
more effective way. Scriptyum India Pvt. Ltd. , a pioneer in providing outsourcing solutions has
over 12 years of experience in providing high-end call center and customer support services to
global customers. Our online chat support services can help your organization see an improvement
in customer satisfaction. Outsourcing chat support services to Scriptyum India Pvt. Ltd. can
increase your sales significantly.
Online Tutoring Services
The Internet has not failed in making an impact to the world of education! Yes,
we are talking about online tutoring services. If you are unable to attend classes due to work
or if you need additional help after regular classes, you can always opt for online tutoring
services. Availing online tutoring services does not cost much, as compared to the traditional
learning aids, especially in the U.S., where tuition fees are difficult to afford.
Many Indian companies have also started providing online tutoring services,
catering to the tuition needs of several knowledge-seekers across the world. Moreover, several
students prefer to be tutored by Indians as India is internationally renowned for having a rich