IT Enabled services (ITES), also called web enabled services or remote services or tele-working, covers the entire gamut of operations which exploit Information Technology for improving efficiency of an organization. These services provide a wide range of career options that include opportunities in call Centres, back office operations, revenue claims processing, legal databases, content development, payrolls, logistics management, GIS (Geographical Information System), HR services, web services etc.
Information Technology that enables the business by improving the quality of service is IT enabled services. ITES is the acronym for the term “IT Enabled services”. Essentially, IT enabled service has the following structure:
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The most important aspect is the Value addition of IT enabled service. The value addition could be in the form of - Customer relationship management, improved database, improved look and feel, etc. The outcome of an IT enabled service is in the two forms:
Whereas direct benefits can be realized immediately, indirect benefits can accrue over a period of time and can be harnessed very effectively, if planned well upfront.
